At Beauthantic, we prioritize your satisfaction and ensure that the products you receive are 100% authentic. If you find any issue with your order,

Our Return and Refund Policy:

  • Immediate Inspection at Delivery: Upon receiving your Beauthantic order, you are required to inspect the Beauthantic box in front of the delivery rider to verify the contents. If you find any issues, such as a product that you suspect to be fake or damaged, you may return it immediately to the rider for a full refund or exchange.

  • Packaging Restrictions: Please note that you are not permitted to open the product packaging itself. Only the Beauthantic box can be opened for inspection upon delivery. This ensures that the product remains in its original condition.

  • Return or Exchange Timeframe: Returns or exchanges must be requested within 24 hours of delivery. After this period, we will not be able to process a return or exchange.

  • Condition of Product: Products must be in their original, unopened packaging to be eligible for return or exchange. Used or opened products cannot be returned or exchanged.

How to Return/Exchange:

  1. Inspect Your Beauthantic Box Upon Delivery:
    Upon delivery, carefully inspect the Beauthantic box in front of the rider.

  2. Notify the Rider Immediately:
    If you believe there’s an issue with the product, such as concerns about authenticity or damage, inform the rider right away and request a return or exchange.

  3. Refund or Exchange Process:

    • If the product is found to be non-authentic or damaged, we will process a full refund to your original payment method.

    • Alternatively, if you prefer, we will arrange for an exchange with a replacement product based on your preference.

Refund Process:

  • Refund Method: Refunds will be processed back to the original payment method used at checkout.

  • Timeline for Refunds: Refunds will be processed within 5-7 business days once the return has been confirmed.

  • Payment Security: All refunds are processed securely through our payment gateway, ensuring the safety of your financial data.

Need help?

Contact us at support@beauthantic.com for questions related to refunds and returns.